S. Covey's Habits of Highly Effective People
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"Habit 5 - Seek First to Understand, Then to be Understood.
Knowing how to be understood is the other half of Habit 5, and is equally critical in reaching win-win solutions.
Earlier we defined maturity as the balance between courage and consideration. Seeking to understand requires consideration; seeking to be understood takes courage. Win-win requires a high degree of both. So it becomes important in interdependent situations for us to be understood.
The early Greeks had a magnificent philosophy which is embodied in three sequentially arranged words: ethos, pathos, and logos. I suggest these three words contain the essence of seeking first to understand and making effective presentations."
knowthyself, vrouw, 30 jaar
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